XION16

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Privacy Policy

At Xion 16 Men’s PG, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, booking system, or services.

1. Information We Collect

When you interact with us online or offline, we may collect:

  • Name, phone number, email address

  • Government ID (for verification at check-in)

  • Payment information (UPI, card, or bank details – processed securely via payment gateways)

  • Communication records (enquiries, support requests, WhatsApp messages)

2. How We Use Your Information

We use your data only for purposes related to your stay and service experience:

  • To process bookings and confirm reservations

  • To provide customer support

  • To send important updates (payment reminders, policy changes, service alerts)

  • To improve our website and services

  • To comply with legal and regulatory requirements

3. Data Security

  • All personal information is stored securely and accessed only by authorized staff.

  • Payment information is processed using secure, PCI-DSS compliant payment gateways.

  • We use encryption and firewalls to protect against unauthorized access.

4. Sharing of Information

  • We do not sell, rent, or trade your personal information to third parties.

  • Data may be shared only with trusted service providers (e.g., payment gateways, IT support) strictly for operational purposes.

  • We may disclose information if required by law or government authorities.

5. Cookies & Website Tracking

  • Our website may use cookies to improve user experience and analyze traffic.

  • You can disable cookies in your browser settings, but some site features may not function properly.

6. Your Rights

  • You can request access, correction, or deletion of your personal data at any time.

  • You may opt-out of promotional emails or WhatsApp messages.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

📌 For refund-related queries, please contact us at:
📞 +91 89391 35903 | ✉️ info@xion16.com

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